New GCX-ARC Test Topics | Valid Test GCX-ARC Format

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Posted on: 01/22/25

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Genesys GCX-ARC Certification Exam is a highly sought-after certification in the contact center industry. It is designed for IT professionals who want to enhance their skills and knowledge in the cloud contact center industry. Genesys Cloud CX: Architect Certification certification program is designed to provide IT professionals with the knowledge and skills they need to design, deploy, and manage contact center solutions based on the Genesys Cloud CX platform.

>> New GCX-ARC Test Topics <<

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Genesys Cloud CX: Architect Certification Sample Questions (Q20-Q25):

NEW QUESTION # 20
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Architect
B. Call Routing
C. Scheduling
D. Automatic Call Distribution

Answer: D

NEW QUESTION # 21
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

A. Protocol Capture
B. Media Capture
C. IVR Capture
D. QoS Capture

Answer: A,B

NEW QUESTION # 22
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

A. Inbound Call Flow
B. In-queue Call Flow
C. Secure Call Flow
D. Outbound Call Flow

Answer: A

NEW QUESTION # 23
Select the types of scheduling available in Genesys Cloud. (Choose two.)

A. All of the above
B. Load based Scheduling
C. Automated Scheduling
D. Manual Scheduling

Answer: B,C

NEW QUESTION # 24
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

A. Flow
B. Prompts
C. DTMF
D. IVR

Answer: B

NEW QUESTION # 25
......

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New GCX-ARC Test Topics | Valid Test GCX-ARC Format

Valid Test GCX-ARC Format | Exam Dumps GCX-ARC Provider

Genesys Cloud CX: Architect Certification Sample Questions (Q20-Q25):

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